Refund policy
Return & Refund Policy
Last Updated: June 2026
Thank you for shopping with GENZIFER. We want you to love your purchase. If you are not completely satisfied, we're here to help.
Returns
We accept returns within 7 days of delivery for eligible items.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- The item must not show signs of wear, damage, or alteration.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Items purchased during clearance or final sale promotions.
- Gift cards.
- Products damaged due to misuse or improper care.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- The refund may take 5–10 business days to reflect in your account, depending on your payment provider.
Exchanges
We offer exchanges for:
- Wrong size received.
- Defective or damaged products.
- Incorrect item delivered.
Exchange requests must be submitted within 7 days of delivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
We will resolve the issue as quickly as possible.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
- Original shipping charges are non-refundable.
How to Initiate a Return
To start a return or exchange, please contact us:
Email:genziferclothing@gmail.com
Include your order number and reason for the return.
Order Cancellation
Orders can be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
Contact Us
If you have any questions regarding this policy, please contact us at:
Email:genziferclothing@gmail.com
Thank you for choosing GENZIFER.